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Privacy Policy

Effective Date: March 20th, 2026

Orlando Mold Pros (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit OrlandoMoldPros.com or contact us through our website, phone, text, email, or other communication channels.

By using this website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use this website.

1. Information We Collect

Information You Provide to Us

We may collect personal information you voluntarily provide, including:

  • Name

  • Phone number

  • Email address

  • Property or service address

  • City, ZIP code, or location details

  • Details about mold, moisture, or water damage issues

  • Photos, documents, or notes you submit

  • Any information submitted through forms, calls, texts, or emails

Information Collected Automatically

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited and time on site

  • Referral source (how you found us)

  • General website interaction data

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries and service requests

  • Schedule inspections or services

  • Provide estimates or project communication

  • Improve our website and services

  • Monitor site performance and user behavior

  • Maintain records of communication

  • Prevent spam, fraud, or misuse

  • Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website performance and understand user behavior.

You can control cookie settings through your browser. Disabling cookies may impact how the website functions.

4. Third-Party Tools and Tracking

We may use the following third-party tools:

Google Analytics

Used to understand how visitors interact with our website, including page views, traffic sources, and user behavior.

Google Ads

Used for advertising and remarketing. This may include tracking user activity to show relevant ads on Google and partner websites.

Meta (Facebook) Pixel

Used to measure advertising performance and deliver relevant ads on Facebook and Instagram.

Call Tracking

We may use call tracking software to monitor calls from the website for quality, training, and marketing performance purposes.

Gravity Forms

We use Gravity Forms to collect information submitted through contact and request forms on our website. Information entered into these forms is stored and may be sent to us via email or integrated systems.

These tools may use cookies or tracking technologies and may collect information such as your IP address, browsing behavior, and interactions with our site.

5. How We Share Information

We do not sell your personal information.

We may share your information with:

  • Employees, contractors, or service providers

  • Website hosting and technical providers

  • Marketing, analytics, and advertising platforms

  • Call tracking and CRM systems

  • Independent third-party labs or vendors (when coordinating services)

  • Legal, financial, or professional advisors

  • Authorities when required by law

6. Mold Testing and Third Parties

Orlando Mold Pros does not generally perform in-house mold testing.

If testing or post-remediation verification is needed, we may coordinate with an independent third-party lab. Information may be shared as needed to facilitate that coordination.

Each third party operates under its own privacy policy.

7. Data Retention

We retain personal information only as long as necessary for:

  • Responding to inquiries

  • Providing services

  • Maintaining business and legal records

  • Resolving disputes

  • Complying with legal obligations

8. Data Security

We use reasonable safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Choices

You may:

  • Request updates or corrections to your information

  • Opt out of marketing emails

  • Adjust cookie settings in your browser

To make a request, contact us using the information below.

10. Children’s Privacy

This website is not intended for children under 13. We do not knowingly collect personal information from children.

11. External Links

Our website may link to third-party websites. We are not responsible for their privacy practices or content.

12. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us.